A non-refundable deposit of $100 is required to secure your date and block out our equipment. No booking is locked into our master calendar until this deposit has been received.

We understand that plans can sometimes change. However, due to the meticulous preparation, staffing, and scheduling involved in our activations, the following terms apply:

• Cancellations outside of 7 days: Result in the forfeiture of your $100 non-refundable deposit. No further charges will apply.

• Cancellations within 7 days: Cancellations made within 7 days of your event date will result in the forfeiture of the full booking payment.

• Final Balance: Your remaining balance is due strictly seven days prior to your event. If final payment is not received by this deadline, your booking may be cancelled and your deposit forfeited.

Complimentary travel is included for venues within a 40 km radius of Morisset, NSW. Any bookings located outside of this designated zone will incur a transparent travel fee calculated based on total transit distance.

To ensure a flawless, on-time setup, please confirm the following logistical details with us at least 24 hours prior to our scheduled arrival:

• Designated On-Site Contact: The name and mobile number of a contact person available at the venue when we arrive.

• Power & Internet Access: Dedicated access to a reliable, standard power source, as well as the venue’s WiFi network details to ensure our digital sharing features run smoothly.

• Parking & Loading Zones: A designated parking space and clear loading zone for unloading and reloading our heavy road cases.

• Venue Accessibility: Clear notice regarding stairs, steep ramps, or significant walking distances between the loading zone and the setup space. If accessibility is limited, please arrange on-site assistance to help our team safely transfer the equipment.

By securing a booking, you agree that photos, video footage, and audio clips captured by our booths or taken by our team during the activation may be featured on our official social media channels, marketing assets, and website.

If you prefer a completely private event, you must notify us in writing via email at levelupbooths@gmail.com prior to your event date. By proceeding without a formal opt-out request, permission is granted to Level Up Booths for promotional use without compensation.

Responsibility & Care: The hirer assumes full responsibility for any equipment provided by Level Up Booths from the time of delivery/setup until the equipment is collected or packed down by our team.

Damage, Loss, or Theft: The client is liable for any loss, theft, or malicious, accidental, or negligent damage to the booth, cameras, props, or associated hardware caused by guests, venue staff, or attendees during the event.

Repair & Replacement Costs: In the event of damage or loss, the client agrees to cover the full cost of professional repair or, if beyond repair, the full replacement value of the affected equipment. Level Up Booths will provide an itemised invoice and supporting evidence of the repair or replacement costs where applicable.